Summary of Session 5

The Living Lab concept is an inquiry process that builds on the principles of design thinking, systems thinking and reflexive monitoring and for this to happen requires appropriate facilitation.

Each Lab is unique, and the facilitator must adjust what they do to meet the needs of the stakeholders and the purposes of the Living Lab.

Each Lab must be observed, understood and ‘tailor-made’ interventions must be designed and developed in conjunction with its many participants and stakeholders.

Meetings have to be organised and well run, making them as participatory as possible.

This uniqueness also requires reflexive monitoring, where the performance of the Lab is regularly reviewed by participants and stakeholders, and learnings identified and acted upon.

Group of five people sat at a table sharing and discussing ideas

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