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Volunteering in the community

Updated Tuesday, 4 June 2024

Volunteering in the community can have a big impact. Read stories from OU staff on why they volunteer, what it means and how others can get involved.

Group of people joining hands


There are a range of ways to be active in your community, from formal volunteering with an organisation or public body to doing things by yourself or with neighbours to make the place you live a little better for everyone. Some, but not all, of these roles come with financial support, but they still require you to give up your time and energy for the benefit of your community, over and above any other paid employment you may have. Below, be inspired by five colleagues who are working in, and serving, their communities for the common
good.
 



Emily - Magistrate

Emily

“The more people in the community are represented, the better decisions are made.”


Before becoming a magistrate, Emily had never been a volunteer, but was looking for an opportunity to do something meaningful in her community, as well as something that would be challenging and provide the opportunity to learn new skills. At a previous job, she attended a guest talk by a magistrate, and that piqued her interest. Until that point, she had little awareness of what magistrates did – or even that they are unpaid!

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After deciding to submit an application, Emily underwent a rigorous selection process including multiple interviews, court visits, and providing character references. The whole process took more than a year, but she was eventually approved and was sworn in as a magistrate – also known as a Justice of the Peace (JP) – in 2019. 

Emily now sits regularly as part of a bench of three magistrates who hear criminal cases, weigh up the evidence, and decide a verdict and, if applicable, a sentence. Emily sees that as a “very big responsibility”, but it has also taught her how to listen carefully, think critically about evidence, and come to reasonable, balanced decisions. 

No legal qualifications are required to become a magistrate, but appointees are given thorough initial and ongoing training and the support of a legal advisor in court. Emily is keen that the magistracy should include people from a range of backgrounds and skillsets; “the more people in the community who are represented in the Court, the better the decisions that are made”, she says.

Magistrates are required to sit in court for 13 full days or 26 half-days per year. Emily normally sits for 13 days, and benefits from the 18 days of paid time off which The Open University offers colleagues to fulfil public commitments.

Emily’s advice to anyone thinking about becoming a magistrate? “Do it! You’re playing a big role in your community and a valuable role in the judiciary. If you find it doesn’t work for you or it’s not what you expected, you have the option to leave!”

Find out more and search for magistrate vacancies.



Becca - Community organiser and charity trustee

Kerrie

““Learning to find common ground with people you don’t necessarily agree with is valuable in all parts of your life.”


When Becca moved to Riverside, in Cardiff, she noticed that there was a lot of litter and fly-tipping in the area, and wanted to do something about it. She joined a litter-pick organised by Keep Wales Tidy and, through that, sought out like-minded people locally, and together, “over a pint one evening”, set up Keep Riverside Tidy. They started organising their own litter-picks and working with Cardiff Council to get extra bins installed, and working with Cardiff Harbour Authority on river pollution. They have also created a community garden. 

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Through her work with this group, Becca developed her networks and started to become aware of other opportunities in the community. She became a governor of her local primary school, and a trustee of the Grange Pavilion, a community-owned space for visitors and residents to meet, relax, work, and have fun.

Through her various roles, Becca says she has developed a range of new skills, many of which she has been able to transfer to the workplace, and has built relationships and connections with new people throughout her immediate community and beyond. She also says she has grown in confidence and has been able to “learn to find the common ground, to talk to people about things that are quite tricky, where you don’t necessarily agree or have the same opinion – and being able to do that is valuable in all parts of your life”. 

Becca says she is the type of person who “can’t let things go when there’s always more to be done”. She estimates that she spends up to five hours per term on work as a school governor, a similar amount of time on her trustee responsibilities at the Grange Pavilion, and a few hours a month litter-picking plus time spent on organising the picks and meeting community partners. 

Her advice to anyone thinking about volunteering in the community? “First, decide what type of thing you’d like to do and what sort of time you can commit. Look for and contact relevant organisations to find out more, and speak to the people around you. But above all – just do it!” 

Find out more about volunteering opportunities in Wales. 



Helen - Town councillor and Deputy Mayor

Helen

“Anyone can do it! You won’t be alone – you’ll be in a team.”


Helen has been a town councillor in Lampeter for the past five years, and during that time has also served as Deputy Mayor and then Mayor of the town. During the 2024/25 civic year, Helen will once again take on the mantle of Deputy Mayor. 

Her work as a councillor involves working with community groups, supporting community initiatives, fundraising and distributing funding within the community, setting up and promoting events in the town, and working with the local authority. 

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Her journey to becoming a councillor started when she got involved with a campaign against the demolition of a prominent and well-loved building in her town to make way for new housing. Although the campaign was ultimately unsuccessful, it gave Helen a taste of campaigning for and with her fellow residents – and also brought her to the attention of the local council, who quickly started asking her to get more involved in their work. “And the rest is history”, she says. 

Being a councillor has given Helen a fresh perspective on her community, and she says what keeps her motivated to stay involved is the joy she gets from working with all kinds of different people who live and work in the town. “It’s also about giving back”, she’s quick to add. 

Town councillors don’t always have to undergo an election – if there are more vacancies than there are candidates, as is often the case. It’s a big undertaking; Helen spends at least a few days on councillor duties every month, with peaks and troughs at different times of the year. “Christmastime is busy, attending community concerts, supporting late-night shopping initiatives, and seeing Santa when he comes to visit!” 

Her advice to anyone thinking they might be interested in becoming a councillor? “Anyone can do it! You won’t be alone – you’ll be in a team of other councillors. Be realistic about what you’re able to commit but definitely give it a go.” 

Find out more about community and town councils and search vacancies. 



Ros - County councillor

Kerrie

“It’s a privilege to be able to support people and help them get access to the services they need.”


In a previous role, Ros worked with the Welsh Government’s tackling poverty programme, Communities First. It was through that work that she got the bug for campaigning in her community, and learned more about the work of councillors. Many years later, she eventually put herself forward as a candidate, and was successful in being elected to represent the Porth ward on Rhondda Cynon Taf County Borough Council in 2022.


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After the pandemic and in the midst of the cost-of-living crisis, Ros acknowledges it’s a really difficult time for lots of people. “It’s challenging for everyone because of the lack of money that’s around – it’s a privilege to be able to support people and help them get access to the services they need.” 

Although she still feels like a “newbie”, she has benefited from a range of training course and has also benefited from the opportunity to build new connections in her community – including becoming a school governor. 

Ros estimates that she spends three or four days per week on her duties as a councillor, and some weeks are busier than others. She receives an allowance in recognition of this significant time commitment, although she says she often works longer hours than the allowance is for. 

Her advice to anyone thinking of standing to become a county councillor? “For most people, there is something you can do to help others and take some positive action. Reach out and talk to other people, discuss what’s going on, and find out what kind of volunteering would suit you. And don’t let any lack of confidence get in your way!” 



Elyn - County councillor

Elyn

“So much of our society runs on the time of volunteers – we would all fall down without them!”


When she was first elected to represent the Ystrad ward on Rhondda Cynon Taf County Borough Council, she was the youngest woman on the council, and one of the three youngest overall. “I think the Council had quite a shock to get a Welsh-speaking woman under 30 who had an opinion and wasn’t afraid to share it!”, she says. 

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She first became interested in becoming a councillor following an ultimately unsuccessful campaign to save her community’s post office. She got to know more people and realised how much she enjoyed meeting residents, hearing about their issues, and trying to help them. She was also encouraged to stand by older councillors who had been impressed by her passion and enthusiasm. 

Her overriding motivation was in serving her community. “If you can get to a position where you’re helping people, then that is absolutely a pleasure and a privilege – how could that ever be boring?”, she asks rhetorically. 

That’s not to say taking on the role didn’t put a strain on her. She would usually do council work between 6-8 am in the morning before going to her full-time job, and then would do other council work in the evenings. She estimates she spent 15-18 hours a week on her duties in total and struggled to find the time to do more proactive work – because she also needed a full-time job in order to pay the bills. That’s partly why she chose not to re-stand at the end of her term in 2021. 

She learned a lot during her term, though: not just about the inner workings of the council, but also skills that she could transfer to other settings, such as chairing meetings, being diplomatic, and lending everyone an ear. “It’s ironic that one of the most important skills as a councillor is the ability to listen to everyone, as I’m Deaf!”, Elyn jokes. 

She is clearly proud of her time as a councillor, and proud to have represented and served her community. “I learned so much during that time”, she adds; although from what she says, it also sounds like what made her happiest was satisfying her sense of duty to her fellow residents.

Her advice to anyone thinking of becoming a councillor? “Do your homework – find out as much as you can. Maybe start doing something smaller first to get a taste of volunteering. Try and find someone who does it already – ask them lots of questions. Ask them the good and the bad things. And if after hearing the bad things, you’re still up for it, then it’s definitely for you!” 

Elyn ends our conversation with a message that can serve to inspire anyone, in any walk of life, who is thinking about volunteering: 

“So much of our society runs on the time of volunteers – we would all fall down without them and we need more people volunteering, so get involved!” 




 

AC Collection

This resource is part of the Active Citizenship in Wales collection. 
Discover more on the collection homepage

 

 

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