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Understanding service improvement in healthcare
This free course, Understanding service improvement in healthcare, will help you to understand what people mean by the terms ‘service’ and ‘improvement’ in relation to healthcare. The course will help you to think about how those involved in healthcare, whether as practitioners or service users, can monitor the progress of any initiative to improve care, and how they can make sure that any change is sustained.
Course learning outcomes
After studying this course, you should be able to:
- define ‘service’ in the context of healthcare
- understand what is meant by ‘service improvement’ in healthcare settings
- monitor when progress is being made towards service improvement
- understand what sustains service improvement.
You can start this course right now without signing-up. Click on any of the course content sections below to start at any point in this course.
If you want to be able to track your progress, earn a free Statement of Participation, and access all course quizzes and activities, sign-up.
- Learning outcomes
- 1 Speculating about knowledge
- 2 Understanding ‘service’
- 3 How do I determine improvement and identify progress?
- 4 What sustains the practice improvement?
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Creative commons: The Open University is proud to release this free course under a Creative Commons licence.
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About this free course
10 hours study
Level 3: Advanced
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