This free course, Understanding service improvement in healthcare, will help you to understand what people mean by the terms ‘service’ and ‘improvement’ in relation to healthcare. The course will help you to think about how those involved in healthcare, whether as practitioners or service users, can monitor the progress of any initiative to improve care, and how they can make sure that any change is sustained.
Course learning outcomes
After studying this course, you should be able to:
define ‘service’ in the context of healthcare
understand what is meant by ‘service improvement’ in healthcare settings
monitor when progress is being made towards service improvement
You can start this course right now without signing-up. Click on any of the course content sections below to start at any point in this course.
If you want to be able to track your progress, earn a free Statement of Participation, and access all course quizzes and activities, sign-up.
Creative commons: The Open University is proud to release this free course under a Creative Commons licence.
However, any third-party materials featured within it are used with permission and are not ours to give away. These
materials are not subject to the Creative Commons licence. See terms and conditions377 and our FAQs378.
Full copyright details can be found in the Acknowledgements section of each week.
For further information, take a look at our frequently asked questions which may give you the support you need.
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