Free course

Understanding service improvement in healthcare

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This free course, Understanding service improvement in healthcare, will help you to understand what people mean by the terms ‘service’ and ‘improvement’ in relation to healthcare. The course will help you to think about how those involved in healthcare, whether as practitioners or service users, can monitor the progress of any initiative to improve care, and how they can make sure that any change is sustained.

Course learning outcomes

After studying this course, you should be able to:

  • define ‘service’ in the context of healthcare
  • understand what is meant by ‘service improvement’ in healthcare settings
  • monitor when progress is being made towards service improvement
  • understand what sustains service improvement.

First Published: 27/07/2016

Updated: 14/09/2016

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