Cyfeiriadau
Biggar, S. a Lobigs, L.M. (2020) ‘How can we make health regulation more humane? A quality improvement approach to understanding complainant and practitioner experiences’, Journal of Medical Regulation, 106(1), tt. 7–15.
Brame, C. (2016) ‘Effective educational videos: principles and guidelines for maximising student learning from video content’, CBE Life Sciences Education, 15(4).
Y Comisiwn Ansawdd Gofal (2014) ‘Complaints Matter’. CQC, UK.
Dictionary.com (n.d.) ‘concern’. Ar gael yn: https://www.dictionary.com/browse/concern (Wedi'i gyrchu: 24 Ionawr 2024).
Y Cyngor Deintyddol Cyffredinol (2015) ‘GDC “Raising Concerns” Research Final Research Report’. Ar gael yn: https://www.gdc-uk.org/docs/default-source/research/gdc-raising-concerns-research-report-final.pdf?sfvrsn=3a613f46_2 [Tip: daliwch Ctrl a chliciwch dolen i'w agor mewn tab newydd. (Cuddio tip)] (Wedi'i gyrchu: 5 Mawrth 2024).
Y Cyngor Meddygol Cyffredinol (2014) ‘Exploring the experience of public and patient complainants who have been through the GMC’s Fitness to Practise procedures’. Llundain.
Y Cyngor Meddygol Cyffredinol (2019) ‘Why do many public concerns that would be better directed to another organisation come to the GMC? Full Report’. Llundain.
McKinney, V., Yoon, K. and Zahedi, F. M. (2002) ‘The Measurement of Webcustomer Satisfaction: An Exception and Disconfirmation Approach’, Information Systems Research, 13(3), tt. 296–315.
Nah, F. F. and Davis, S. (2002) ‘HCI Research Issues in E-commerce’, Journal of Electronic Commerce Research, 3(3), tt. 98–113.
National Literacy Trust (2023) ‘Literacy’. Argael yn: https://literacytrust.org.uk/parents-and-families/adult-literacy/ (Wedi’i gyrchu: 24 Ionawr 2024).
NHS Resolution (2020) ‘CG12 Complaints Policy’. Ar gael yn: https://resolution.nhs.uk/wp-content/uploads/2020/01/CG12-Complaints-Policy.pdf (Wedi'i gyrchu: 23 Ionawr 2024).
Parliamentary and Health Service Ombudsman (2023) ‘NHS Complaint Standards 2021–22 pilot evaluation report’. Safonau Cwynion y GIG, Yr Ombwdsmon Seneddol a Gwasanaeth Iechyd, y DU.
Yr Ombwdsmon Seneddol a Gwasanaeth Iechyd (2014) ‘Adroddiad. My expectations for raising concerns and complaints’. Yr Ombwdsmon Seneddol a Gwasanaeth Iechyd, y DU.
Ramotion (2024) ‘Website usability 101: Definition, Principles and Methods’. Ar gael yn: https://www.ramotion.com/blog/website-usability/#:~:text=Website%20usability%20is%20an%20essential,rather%20than%20the%20actual%20procedure (Wedi'i gyrchu: 12 Mawrth 2024).
Rowlands, G., Protheroe, J., Winkley, J., Richardson, M., Seed, P.T., Rudd, R. (2015) ‘A mismatch between population health literacy and the complexity of health information: an observational study’, 65(635), e379–e386.
Sindhuja, P. N. and Surajith, G. D. (2009) ‘Impact of the Factors Influencing Website Usability on User Satisfaction’, IUP Journal of Management Research, 9(12), tt. 54–66.
Cyngor Surrey (2023) ‘Reading Level for Web Pages’ Ar gael yn: https://www.surreycc.gov.uk/website/writing-guide/reading-levels-for-web-pages#:~:text=Most%20pages%2C%20even%20ones%20with,they%20can%20do%20it%20well (Wedi'i gyrchu: 24 Ionawr 2024).
Llywodraeth y DU (2022) ‘Guidance and tools for digital accessibility’. Ar gael yn: https://www.gov.uk/guidance/guidance-and-tools-for-digital-accessibility (Wedi'i gyrchu: 24 Ionawr 2024).