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Effective communication in the workplace
Effective communication in the workplace

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Week 2: Communication skills

Introduction

Welcome to Week 2. Last week you investigated the theory behind effective communication. This week, you’ll be exploring some of the skills that are essential to achieving it.

There are many different communication and interpersonal skills that you can develop and use, but you’ll start by focusing on two of the most important – listening and questioning.

Some professions depend almost entirely on being able to listen effectively – for example, counsellors, customer service staff and interpreters. However, being a good listener will improve your performance in any job as well as having a positive effect on your personal relationships.

In the following video, Lynne gives you a flavour of what you’ll be learning this week.

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Video 1
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By the end of this week, you will be able to:

  • explain what is meant by ‘active listening’
  • ask more effective questions
  • understand the role of self-awareness, empathy, adaptability and trust in facilitating effective communication.