Effective communication in the workplace
Effective communication in the workplace

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Week 5: Written communication skills for the workplace


Last week you were introduced to verbal communication and this week you will shift your focus to written communication, which can pose different challenges. The scope for misunderstanding is substantial, primarily because you are unable to see or hear how the message is being read.

Can you think about the last time you used written communication? How much time did you spend considering how the reader might interpret what you had written?

Written communication is everywhere: in adverts, in emails, newspapers, social media, text messages and the internet. Therefore, gaining a good grasp of written communication skills will help you in your work and other personal or professional environments.

You will start this week by exploring different forms of written communication.

Now watch the weekly video in which Lynne Johnson tells you about this week.

Download this video clip.Video player: Video 1
Copy this transcript to the clipboard
Print this transcript
Show transcript|Hide transcript
Video 1
Interactive feature not available in single page view (see it in standard view).

By the end of this week, you should be able to:

  • adapt your communication style for different audiences and formats
  • write clear and effective communications, including emails and reports
  • understand how to use your written communication skills to enhance job applications.

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371