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Effective communication in the workplace
Effective communication in the workplace

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Week 6: Dealing with challenging situations

Introduction

Welcome to Week 6. This week you will explore challenging situations and consider how better communication can alleviate or avoid them. You’ll focus on managing your own emotions as well as identifying techniques to enable you to work collaboratively with others.

Now watch Lynne’s video to hear more about this week’s content.

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Video 1
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By the end of this week, you will be able to:

  • understand the importance of working well with others
  • identify a range of techniques for managing your emotions in the workplace
  • deal more effectively with challenging conversations.