Effective communication in the workplace
Effective communication in the workplace

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Week 4: Verbal communication in the workplace


Welcome to Week 4 and to the topic of verbal communication. Strictly speaking this terminology refers to both spoken and written communication, but it is commonly used to mean speaking, and that is what you’ll be focusing on this week. You’ll move on to written communication in Week 5.

Good verbal communication skills are highly sought after by employers across a wide range of job roles and sectors, because they know that if someone is a good communicator they are likely to fit in quickly with the team and deal with customers effectively.

This week you will have the opportunity to consider some of the workplace situations in which you might use your verbal communication skills, such as in meetings or when giving presentations.

Lynne Johnson introduces the week in the following video.

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By the end of this week, you should be able to:

  • understand different types of conversation
  • feel confident about participating in meetings
  • prepare for presentations, networking events and job interviews.

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