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Effective communication in the workplace
Effective communication in the workplace

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Horowitz, S. (2012) ‘The science and art of listening’, New York Times [Online]. Available at 2012/ 11/ 11/ opinion/ sunday/ why-listening-is-so-much-more-than-hearing.html [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] (Accessed 10 July 2019).
Mosaic projects (no author, n.d.) ‘Active listening and effective questioning’ [Online]. Available at WhitePapers/ WP1012_Active_Listening.pdf (Accessed 10 July 2019).
Rogers, C.R. and Farson, R.E. (2015 reprint of 1957 edition) ‘Section One: The meaning of active listening. p1’, Active Listening, CT, USA, Martino Publishing.
Sobel, A. (no date) ‘Eight ways to improve your empathy’ [Online]. Available at eight-ways-to-improve-your-empathy/ (Accessed 10 July 2019).