Can digital services make some processes and interactions easier?

The aim of digital NHS services is to make some processes and interactions easier, or to use information better. This is to ensure that your care is the best you can receive. 

For example:

• you might be able to book an appointment online instead of having to call or visit your GP practice
• you might also be able to order a repeat prescription through the web
• you might even be able to have a video consultation from the comfort of your home. 

The examples above are new ways of doing routine tasks, using the internet and digital technology. 

Can digital services enable you to do things which would not be possible otherwise?

There are also new technologies which can enable you to do things which would not be possible otherwise. 

For example:

• you might be able to track certain aspects of your health or symptoms 
• you can then automatically share this data with health professionals
• you might also be able to access certain services which are online only. 

In summary, digital technology can allow you to do the things you’re used to, in a better way. But it can also help you do new things, which weren’t possible before. 

Can digital services replace face-to-face services?

Digital technology does not mean to replace any face-to-face services completely. 

We often hear that digital services work best alongside face-to-face services. But digital technology can do some of the hard work, so you can focus on what matters to you.