References

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Radicati Group (2015) ‘Email statistics report 2015–2019’ [Online]. Available at https://www.radicati.com/ wp/ wp-content/ uploads/ 2015/ 02/ Email-Statistics-Report-2015-2019-Executive-Summary.pdf (Accessed 10 July 2019).

University of Washington, (n.d.) ‘Effective use of language’ [Online]. Available at https://faculty.washington.edu/ ezent/ el.htm (Accessed 10 July 2019).

Wasserman, T. (2012) ‘Email takes up 28% of workers’s time’, Mashable UK [Online]. Available at https://mashable.com/ 2012/ 08/ 01/ email-workers-time/ ?europe=true#52ghMxAiJEqS (Accessed 10 July 2019).