Week 6: Dealing with challenging situations

Introduction

Welcome to Week 6. This week you will explore challenging situations and consider how better communication can alleviate or avoid them. You’ll focus on managing your own emotions as well as identifying techniques to enable you to work collaboratively with others.

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Transcript: Video 1

LYNNE JOHNSON

This week, you'll explore how to use your communication skills to deal with challenging situations. You'll learn about the value of open and honest communication, and flexibility, in the workplace. And you'll look briefly at the sometimes challenging relationship between leaders and followers.

You'll identify techniques to help you manage emotions in your job, voluntary work, or personal life, whether that's dispersing anger, dealing with disappointment, or just trying to calm squabbling teenagers. And you'll consider how to approach some of the challenging conversations you might have in the workplace, such as handling opposing views or sharing bad news. But best of all, you'll learn how using communication skills to work collaboratively can help minimise conflict in the first place, and keep your workplace a friendly and positive place to be.

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By the end of this week, you will be able to:

• understand the importance of working well with others
• identify a range of techniques for managing your emotions in the workplace
• deal more effectively with challenging conversations.