Communication and working relationships in sport and fitness
Communication and working relationships in sport and fitness

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

9 Summary

The main learning points from this first session are:

  • Communication often serves two purposes: conveying information and/or an interpersonal function. The interpersonal function relates to developing confidence, trust, rapport or alternatively more negative signals towards others.
  • Phatic talk openings to dialogue are important in establishing goodwill, collaboration and cohesion between people.
  • Communication involves not only the words you use, but also the accompanying paralinguistic features such as pace, volume, rhythm and intonation of speech, all of which add to meaning.
  • Non-verbal communication features include gestures, proximity and eye contact that contribute to effective communication.
  • Hand gestures are often used by speakers to accentuate the rhythm of their speech and give emphasis to certain words. They can also be used to point inwardly to magnify the first person (i.e. ‘me’, ‘I’, or ‘personally’) or outwardly to those listening (i.e. ‘you’).
  • Head gestures are often used by listeners in a dialogue to show they are listening.
  • You can partly control the feelings you exhibit but hiding your innermost emotions can be hard: our faces leak information as numerous micro-expressions involuntarily flicker across our face.

In the next session, you will explore how to get your message across effectively with particular reference to how your written messages can have most impact. Communication is also about the impressions you give to others when interacting with them: how does the persona you convey have an influence on your communication?

You can now go to Session 2 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371