Session 8: Topical aspects of communication

Introduction

This final session looks at three topical aspects of communication and working relationships. The first topical aspect refers to a term that is increasingly slipping into the language of those that work with people in sectors as diverse as business, to education, including sport: something called ‘emotional intelligence’, which you will consider in a moment.

The second aspect is something you may not be familiar with; it’s known as emotional regulation, which has an important role to play in communication. In fact, some argue that without this key ingredient it is difficult to influence others, be credible or even be successful.

It’s an absolute certainty you will already know a fair bit about the third topic: social media. You will look at distinctive features linked to interacting with others using this medium. Since social media is widely used for work-related communication, it is important that dialogue using this channel is effective. You will consider what a sport medicine community advises as its social media communication top tips.

Once you have completed these three topics, you will then think about how you might apply your learning from this course before progressing to the final quiz and your digital badge.

By the end of this session, you should be able to:

• use your new knowledge to interpret work interactions and relationships
• evaluate your view of ‘emotional intelligence’ and ‘emotional regulation’ and how they contribute to communication practice
• recognise some of the main features of and advice about social media as a communication channel.