Skip to content
Skip to main content

About this free course

Download this course

Share this free course

Communication and working relationships in sport and fitness
Communication and working relationships in sport and fitness

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Session 3: How can effective communication enhance relationships?


The aim of this session is to illustrate communication’s role in building working relationships based on respect and trust. You will explore a number of ideas that help you understand the one-to-one communication process which is important in developing your workplace trust and rapport.

One of the first activities is to see what you can learn from those working in a hospital. Medical staff need to work with numerous different people to support therapeutic relationships. They sometimes speak about needing to be patient-centred, just as we in sport and fitness also talk of person-, customer- or athlete-centred working. This session focuses on understanding what is meant by person-centred communication. You will discover that part of being person-centred is how well you listen to others and enhance working relationships.

By the end of this session, you should be able to:

  • demonstrate an awareness of your abilities to build and sustain working relationships
  • describe the three main elements of a person-centred approach in which communication is authentic, non-judgemental and empathetic
  • explain how you can use the various skills of active listening to help build sound working relationships.