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Communication and working relationships in sport and fitness
Communication and working relationships in sport and fitness

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8 A better experience of listening?

A better experience of the same scenario plays out in the next video. This is an opportunity to see how the situation has a completely different complexion largely caused by the listener reflecting back what they have heard and allowing the other person to determine where the conversation goes.

Watch the film now.

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Workplace interactions like this, in which there is a genuine attempt to listen to and support colleagues, are the basis for authentic relationships in the workplace.

A summary of the key aspects of active listening appears in Figure 5 below. Click on each heading to reveal the summaries.

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Figure 5 A summary of the three main elements of active listening
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Notice how minimal verbal encouragement is referred to in this summary and it is the role of this conversational encouragements that you will explore in the next session.