7 Summary of Week 2

This week you explored listening and questioning techniques to further enhance your communication skills, and you developed your understanding of other aspects of effective communication such as empathy and building trust.

You should now be able to:

• explain what is meant by ‘active listening’
• ask more effective questions
• understand the role of self-awareness, empathy, adaptability and trust in facilitating effective communication.

Next week you will start to investigate different forms of communication, starting with non-verbal.

You can now go to Week 3 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .