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Effective communication in the workplace
Effective communication in the workplace

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7 Summary of Week 3

This week you focused on non-verbal communication, considering just how much you can unconsciously give away about your feelings when you communicate with someone. You learned about the significance of gestures, posture and facial expressions when conveying a message and had the opportunity to practise assessing non-verbal communication by watching a video and observing someone you know.

You considered how you may be perceived by others and took the opportunity to reflect on and perhaps minimise any negative cues.

You should now be able to:

  • understand and interpret non-verbal communication
  • reflect on the way that others perceive you
  • present a positive personal image.

In Week 4, you will be exploring verbal (oral) communication.

You can now go to Week 4 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .