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Effective communication in the workplace
Effective communication in the workplace

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1 The importance of written communication

Good written communication skills are necessary at every stage of your career, whether you are a job seeker or already in work.

Watch this video, where Rebecca, a recruitment specialist, shares her thoughts on the importance of written communication in the workplace from an employer’s perspective.

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Written communication is hugely important in conveying information in a variety of ways. Throughout your day, you may come across it in numerous forms.

Activity 1 Different forms of written communication

Timing: Allow 10 minutes for this activity

List at least five different forms of written communication that you have encountered this week.

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Discussion

There is no right or wrong answer. Your list could include any of these, but you may have others which are specific to your work, personal circumstances or a voluntary role.

  • emails (personal or professional)
  • meeting agenda and/or minutes
  • letters
  • leaflets
  • text messages
  • reports
  • newspapers
  • websites
  • application forms for jobs or loans
  • CVs
  • posts to social media and forums
  • covering letters.

After compiling your list, were you surprised by the number of forms of written communication that you have encountered?

When communicating in writing there are a number of key elements to get right, and you’ll explore these in the next section.