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Effective communication in the workplace
Effective communication in the workplace

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Week 5: Written communication skills for the workplace


Last week you were introduced to verbal communication and this week you will shift your focus to written communication, which can pose different challenges. The scope for misunderstanding is substantial, primarily because you are unable to see or hear how the message is being read.

Can you think about the last time you used written communication? How much time did you spend considering how the reader might interpret what you had written?

Written communication is everywhere: in adverts, in emails, newspapers, social media, text messages and the internet. Therefore, gaining a good grasp of written communication skills will help you in your work and other personal or professional environments.

You will start this week by exploring different forms of written communication.

Now watch the weekly video in which Lynne Johnson tells you about this week.

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By the end of this week, you should be able to:

  • adapt your communication style for different audiences and formats
  • write clear and effective communications, including emails and reports
  • understand how to use your written communication skills to enhance job applications.