6 Summary of Week 6
This week you have looked at using communication to deal with a broad range of challenging situations. You have explored your own emotions, learned techniques to help dissipate negative feelings, and begun to understand that you decide how you react to a particular situation. You have looked at how these issues can impact on the working environment and how to challenge the opinion of others.
You should now be able to:
- understand the importance of working well with others
- identify a range of techniques for managing your emotions in the workplace
- deal more effectively with challenging conversations.
Next week you will look at the impact of diversity on communication.
You can now go to Week 7.