6 Summary of Week 6

This week you have looked at using communication to deal with a broad range of challenging situations. You have explored your own emotions, learned techniques to help dissipate negative feelings, and begun to understand that you decide how you react to a particular situation. You have looked at how these issues can impact on the working environment and how to challenge the opinion of others.

You should now be able to:

• understand the importance of working well with others
• identify a range of techniques for managing your emotions in the workplace
• deal more effectively with challenging conversations.

Next week you will look at the impact of diversity on communication.

You can now go to Week 7 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .