8 Summary of Week 1

This week you have been introduced to some of the key themes relating to communication skills. You have been presented with a model explaining how communication works, and familiarised yourself with the 7 Cs of communication.

You have also started your personal development plan, which you will use each week to help you to develop your own communication skills.

You should now be able to:

• understand what communication is and why it is important at work
• explain what constitutes effective communication and list some potential barriers
• understand the benefits of using a personal development plan.

Next week you will be focusing on non-verbal communication, exploring the non-verbal messages that you and others convey.

You can now go to Week 2 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .