8 Summary of Week 1
This week you have been introduced to some of the key themes relating to communication skills. You have been presented with a model explaining how communication works, and familiarised yourself with the 7 Cs of communication.
You have also started your personal development plan, which you will use each week to help you to develop your own communication skills.
You should now be able to:
- understand what communication is and why it is important at work
- explain what constitutes effective communication and list some potential barriers
- understand the benefits of using a personal development plan.
Next week you will be focusing on non-verbal communication, exploring the non-verbal messages that you and others convey.
You can now go to Week 2.