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Effective communication in the workplace
Effective communication in the workplace

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Acknowledgements

This free course was written by Seema Shoor and Liz Smith. It was first published in October 2019.

Except for third party materials and otherwise stated (see terms and conditions [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] ), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.

Introduction Images

Course image: © charles taylor/iStock

Week 1

Figures

Figure 1: BrianAJackson;iStocphoto.com

Figure 2: Elements in Interpersonal Communications, reworked graphic, Robert M. Thomas 2007

Figure 5: RomoloTavani; iStockphoto.com

Audio-visual

Video 3: TED Talks

Video 4: MindTools

Week 2

Images

Figure 1: taken from: http://www.resilientartist.com/ 2012/ reading-proverbs-will-change-your-life-chapter-17/

Figure 2: shapecharge;iStockphoto.com

Figure 3: chavisjiam; iStockphoto.com

Figure 4: venuestock; iStockphoto.com

Figure 5: kupicoo; iStockphoto.com

Figure 6: xavierarnau; iStockphoto.com

Figure 7: phototechno; iStockphoto.com

Figure 9: RomoloTavani; iStockphoto.com

Audio-visual

Video 3: courtesy of Dr. Tasha Eurich; The Eurich Group

Video 4: courtesy of Dano Moreno, Executive Director, CivCom.

Video 5: courtesy of Litmos Heroes

Week 3

Images

Figure 2: Hemant Mehta; https://www.123rf.com

Figure 3: Ewelina Kowalska; https://www.123rf.com

Figure 4: fizkes;iStockphoto.com

Figure 5: RomoloTavani; iStockphoto.com

Week 4

Images

Figure 1: Cecilie_Arcurs; iStockphoto.com

Figure 2: Levente Janos/123rf.com

Figure 3: Christina Morillo/Pexels

Figure 4: PeopleImages;iStockphoto.com

Figure 5: Fuse; iStockphoto.com

Figure 6: track5;iStockphoto.com

Figure 7: shapecharge;iStockphoto.com

Figure 8: RomoloTavani; iStockphoto.com

Week 5

Images

Figure 1: Lisa S;shutterstock.com

Figure 2: grinvalds; iStockphoto.com

Figure 3: SunnyGraph;iStockphoto.com

Figure 4: Pixsooz;Shutterstock.com

Figure 5: fizkes;iStockphoto.com

Figure 6: RomoloTavani; iStockphoto.com

Week 6

Images

Figure 1: fizkes; iStockphoto.com

Figure 2: PeopleImages; iStockphoto.com

Figure 3: Morsa Images/iStockphoto.com

Figure 4: RomoloTavani; iStockphoto.com

Audio-visual

Video 2: courtesy of Waterloo Region Crime Prevention Council

Week 7

Images

Figure 1: Rawpixel Ltd; iStockphoto.com

Figure 2: alexandrumagurean;iStockphoto.com

Figure 3: Akemaster/shutterstock.com

Figure 4: RomoloTavani; iStockphoto.com

Week 8

Images

Figure 1: hocus-focus; iStockphoto.com

Figure2: ipopba; iStockphoto.com

Figure 3: Franck-Boston; iStockphoto.com

Figure 4: ViewApart; iStockphoto.com

Figure 5: Ivan-balvan; iStockphoto.com

Figure 6: NicoElNino; iStockphoto.com

Figure 7: RomoloTavani; iStockphoto.com

Audio-visual

Video 2: courtesy of Ran Segall

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