1 The importance of written communication

There are most jobs now that you would need to apply for where you'd need to use some form of app to communicate either your hours or what you're working on, or capture issues or customer complaints, whatever it might be. And so your ability to be able to write in a way which is easily understood and clear to other people is very important. Indeed, if you're going to be writing and creating content which is externally-facing, either on digital media, social media, websites, or letters and emails to clients, it's critical that your standard of written English is high. Punctuation, capitalization, spelling, and grammar matter.

I know any number of employers who will say to me point blank if there is a single spelling mistake in an application form or in a CV, we simply will not look at it. Because if they cannot get it right when they're trying to impress us and get a job, then they won't be able to get it once they're in their job. And really importantly, once you're in the job, any communication you send is on behalf of that business. So they need to know that you can communicate professionally, articulately, and accurately.