Introduction to operations management
Introduction to operations management

This free course is available to start right now. Review the full course description and key learning outcomes and create an account and enrol if you want a free statement of participation.

Free course

Introduction to operations management


This free course was written by Paul Walley.

Except for third party materials and otherwise stated (see terms and conditions [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] ), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:


Course image: © Valio84sl/

Introduction to Operations Management, Walley 2017 includes Figure 3: US Coast Guard Photo / Alamy Stock Photo.

Figure 2: Adapted from Hayes and Wheelright in Neely, A. (1998) Measuring Business Performance, British Books for Managers, Cambridge, Cambridge University Press.

Keep on learning image: ©Konstantin Chagin/


Video 1: Interview with Robin Howlett from Britvic, Britvic History, Britvic.

Video 2: Interview with Katherine Bailey, ***Nuance Open Plan Office: K2 Space on This file is licensed under the Creative Commons Attribution Licence

Video 4: ‘Deep Water Horizon’, Still Gulf of Mexico map showing areas contaminated with oil, BBC; Hanging tree, First Digital Music BMI, ZFC Music ASCAP; Artifacts, Seven Mile Lane Music ASCAP; Fiddlers Moon, First Digital Music BMI, ZFC Music ASCAP.

Video 5: ‘Horse meat scandal – the journey food makes from farm to plate’, Worries about the journey food makes from farm to plate, BBC; Horse meat scandal one year on - BBC Breakfast, BBC.

Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.

Don’t miss out

If reading this text has inspired you to learn more, you may be interested in joining the millions of people who discover our free learning resources and qualifications by visiting The Open University – openlearn/ free-courses.


Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to university level study, find out more about the types of qualifications we offer, including our entry level Access courses and Certificates.

Not ready for University study then browse over 900 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus