Congratulations! You have now reached the end of this free course, Introduction to operations management. This course has introduced the operations management function to you. After studying this course, you should now feel that you can:
- define the roles and responsibilities of operations managers and the challenges they face, with them usually controlling most of an organisation’s assets, and being responsible for the design, planning and improvement of their processes
- understand the input–process–output framework, and extensions of it, and apply it to a wide range of operations
- examine the types of transformation processes occurring within operations, converting input resources to value-added outputs
- understand that well-designed and well-run operations can impact on the long-term competitiveness of an organisation, and badly run operations expose the organisation to many risks – sometimes relatively simple errors in management can lead to very costly failures that go beyond simple rework or waste
- analyse the content of an operations strategy
- know that if you manage any type of resource, you can consider yourself to be an operations manager as you will be responsible for some kind of process.
This OpenLearn course is an adapted extract from the Open University course.