Introduction to operations management
Introduction to operations management

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Introduction to operations management

4 Why is operations management important?

It is essential to develop a clear understanding of the impact of good or bad operations management practice on the performance of an organisation as a whole. In this section you will study the Hayes and Wheelwright model of operations strategy that classifies the impact that operations capabilities have on the ability of an organisation to compete in the marketplace. It allows us to start addressing the following questions:

  • What are the benefits of getting operations management right?
  • What happens if your operation is not managed correctly or appropriately?

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