Learning outcomes

By the end of this course, you will be able to:

• describe what is meant by ‘change’ and what can be a catalyst for change

• explain what change management is and what processes and tools are needed to implement and sustain change

• identify how to lead change and the impact that change can have on people and organisations

• explore different frameworks and structures for change and examine how they can be used by organisations driving change around hybrid working

• manage the change lifecycle to enable change to be adopted and embedded within organisations.