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Hybrid working: change management
Hybrid working: change management

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3 What do we mean by change management?

‘Change’ can be mapped onto a spectrum of scope, pace, complexity and scale; can be transformational (impacting an entire organisation); or can be a minor realignment of a single process. It can be proactive (addressing a future need) or reactive to an imminent challenge and can be hard or soft, planned or emergent. In terms of pace, change can be ‘continuous’ or ‘intermittent’, and in terms of scale, change can be reactive, planned, incremental, operational, strategic, radical, revolutionary or big-bang.

Activity 4 What do you think change management is?

Timing: 10 minutes

Your experiences of change will influence what you think change management is and what it is not. You may have examples of change initiatives that have gone well and others less so. What were the differences in the approach to these initiatives, and what was the change they were trying to achieve?

Watch the video below and consider how it reflects your understanding and experiences of change management. You may wish to make notes in the box below.

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Video 3 What is change management?
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There are many definitions of change management in circulation, and most describe it in terms of a structured process and set of tools used for leading people from the current state to a future desired state to achieve an outcome. We explore some of the aspects of change management in the next steps.