Effective communication in the workplace
Effective communication in the workplace

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Effective communication in the workplace

Week 2: Communication skills

Introduction

Welcome to Week 2. Last week you investigated the theory behind effective communication. This week, you’ll be exploring some of the skills that are essential to achieving it.

There are many different communication and interpersonal skills that you can develop and use, but you’ll start by focusing on two of the most important – listening and questioning.

Some professions depend almost entirely on being able to listen effectively – for example, counsellors, customer service staff and interpreters. However, being a good listener will improve your performance in any job as well as having a positive effect on your personal relationships.

In the following video, Lynne gives you a flavour of what you’ll be learning this week.

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Transcript: Video 1

LYNNE JOHNSON
This week is all about the skills that are needed for good communication. You'll start by focusing on listening and questioning, both essential components of the communication process. You'll learn about active listening and explore some of its key features, including staying focused, showing interest, and providing feedback. Asking effective questions is also extremely important, but what do they sound like, and what results do they get you?
You'll also consider some of the other vital skills that facilitate effective communication, including empathy, adaptability, and building trust. And don't underestimate the role that self-awareness plays. Without it, you won't be able to communicate honestly or be open to any feedback you might receive. You'll finish the week by choosing a relevant goal to add to your personal development plan.
End transcript: Video 1
Video 1
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By the end of this week, you will be able to:

  • explain what is meant by ‘active listening’
  • ask more effective questions
  • understand the role of self-awareness, empathy, adaptability and trust in facilitating effective communication.
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