Effective communication in the workplace
Effective communication in the workplace

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Effective communication in the workplace

Week 4: Verbal communication in the workplace

Introduction

Welcome to Week 4 and to the topic of verbal communication. Strictly speaking this terminology refers to both spoken and written communication, but it is commonly used to mean speaking, and that is what you’ll be focusing on this week. You’ll move on to written communication in Week 5.

Good verbal communication skills are highly sought after by employers across a wide range of job roles and sectors, because they know that if someone is a good communicator they are likely to fit in quickly with the team and deal with customers effectively.

This week you will have the opportunity to consider some of the workplace situations in which you might use your verbal communication skills, such as in meetings or when giving presentations.

Lynne Johnson introduces the week in the following video.

Download this video clip.Video player: Video 1
Skip transcript: Video 1

Transcript: Video 1

LYNNE JOHNSON
This week covers verbal or spoken communication in the workplace. So it's time to explore the situations where you'll be expected to use it, such as in meetings, during daily conversations, or at job interviews. You'll focus on different types of workplace conversation and learn how using them at the right time can make our interactions with others more productive.
And you'll investigate some useful tips and techniques for contributing effectively in meetings. Another verbal situation that many of us find challenging is delivering presentations where the formal ones are more of an elevator pitch in a networking situation. You'll have an opportunity to create your own elevator pitch and find out it's really a lot easier than you might think. And it certainly gets results.
End transcript: Video 1
Video 1
Interactive feature not available in single page view (see it in standard view).

By the end of this week, you should be able to:

  • understand different types of conversation
  • feel confident about participating in meetings
  • prepare for presentations, networking events and job interviews.
COM_1

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371