Effective communication in the workplace
Effective communication in the workplace

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Effective communication in the workplace

1 The importance of written communication

Good written communication skills are necessary at every stage of your career, whether you are a job seeker or already in work.

Watch this video, where Rebecca, a recruitment specialist, shares her thoughts on the importance of written communication in the workplace from an employer’s perspective.

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Transcript: Video 2

REBECCA FIELDING
There are most jobs now that you would need to apply for where you'd need to use some form of app to communicate either your hours or what you're working on, or capture issues or customer complaints, whatever it might be. And so your ability to be able to write in a way which is easily understood and clear to other people is very important. Indeed, if you're going to be writing and creating content which is externally-facing, either on digital media, social media, websites, or letters and emails to clients, it's critical that your standard of written English is high. Punctuation, capitalization, spelling, and grammar matter.
I know any number of employers who will say to me point blank if there is a single spelling mistake in an application form or in a CV, we simply will not look at it. Because if they cannot get it right when they're trying to impress us and get a job, then they won't be able to get it once they're in their job. And really importantly, once you're in the job, any communication you send is on behalf of that business. So they need to know that you can communicate professionally, articulately, and accurately.
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Video 2
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Written communication is hugely important in conveying information in a variety of ways. Throughout your day, you may come across it in numerous forms.

Activity 1 Different forms of written communication

Timing: Allow 10 minutes for this activity

List at least five different forms of written communication that you have encountered this week.

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Discussion

There is no right or wrong answer. Your list could include any of these, but you may have others which are specific to your work, personal circumstances or a voluntary role.

  • emails (personal or professional)
  • meeting agenda and/or minutes
  • letters
  • leaflets
  • text messages
  • reports
  • newspapers
  • websites
  • application forms for jobs or loans
  • CVs
  • posts to social media and forums
  • covering letters.

After compiling your list, were you surprised by the number of forms of written communication that you have encountered?

When communicating in writing there are a number of key elements to get right, and you’ll explore these in the next section.

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