The main learning points from this session are:
- Being positive in communication exchanges is more likely to lead to effective outcomes.
- Structuring a message appropriately using Situation, Target, Proposal and Courtesy is more likely to lead to clear and concise messages.
- Whatever the channel (speech or written communication), it is essential to consider the impact of the impressions you convey on others you communicate with. You have started to consider how you might plan for communication ‘performance’ in different situations.
- Being aware of how and why you create impressions and the impact they might have is part of understanding yourself and your effective communication.
In the next session, you will identify how workplace trust and rapport is developed in one-to-one communication. By observing those working in a hospital you will start to understand in more detail what is meant by person-centred communication.
You can now go to Session 3.