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Communication and working relationships in sport and fitness
Communication and working relationships in sport and fitness

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2 How does workplace culture affect feedback?

In sport and fitness workplaces, feedback is a key component in improving skills and overall working practices. You will now think about how workplace culture might influence the feedback communication style used.

A photograph of people working collaboratively.
Figure 2 Does your work culture influence creativity, collaboration or conflict?

Activity 2 Workplace culture towards feedback

Timing: Allow about 10 minutes

Listen to this audio, in which Kate Arneil and Michael Rosen discuss workplace culture towards feedback and praise.

Download this audio clip.Audio player: e119_2018j_aug007.mp3
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To what extent do the practices described occur in your sport or fitness organisation?

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Unless you work in, for example, a sales role in which humiliation for poor sales and ranking lists (sticks) are sometimes balanced with incentives for high sales, such as weekends away at a plush hotel (carrots), you are unlikely to see this traditional approach being widely used. You are more likely to see some management practices that attempt to recognise and value your work contribution, but of course, it is largely down to the approach of those who manage your work. If you work for yourself, you might practise enhancing the recognition you give to those you interact with. An organisation’s practices, its rituals, the social norms and accepted ways of working are often collectively known as ‘culture’. This is the context in which all interaction occurs and it influences communication.

To extend your learning about motivation and culture from the above audio the next section addresses a very topical issue in sports squads and tackles it head on with a challenging question.