7 Summary

Some of the main learning points from this session are:

• Some of the main principles of communication used in feedback include: using quiet correction where possible, to use a combination of open and closed questions that allows others to contribute, and to end with clear action points.
• The culture of a sport or a team/organisation is its practices, rituals, the social norms and accepted ways of working; these often shape and constrain the communication practices used in that environment.
• Cases in which tough coaching or harsh language are used were often related to use of power, in which there is a danger that this tough or harsh approach becomes the cultural norm.
• Ideally, those working with groups should try to identify and respond to each person’s individual communication preferences, and display care and concern for people.

In the next session, you will continue to interpret some very engaging real life video scenarios and this will make you more aware of how power and control is used in communication exchanges which is likely to make you reflect on your own practices.

You can now go to Session 7 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .