5 Final course reflection
You are about to view the summary of this final session and take the final quiz. Hopefully, in finding out more about effective and ineffective communication practices this course has surprised you in places and enhanced your understanding of your workplace and working relations in your role.
On occasion, your analysis and interpretation of the materials will have taken you in unexpected directions: into hospitals, a motor racing team and scenarios in which there is confrontation and conflict. One of the most powerful ways of using what you have learned is to use your increased knowledge to reflect on your own communication practices. However, this final film outlines how reflection is at its best when it focuses beyond any deficits that you or others identify.
Activity 3 Getting the most from reflection
Watch the following short ‘Role of reflection’ film and identify what Professor Tony Ghaye conveys about learning from experience, beyond just using a deficit approach to reflection (focusing on things that don’t go well).
Ghaye suggests that you need to select what parts of good and bad experience you want to reflect on and learn from. The deficit approach to reflection is often highlighted as the way to learn, but if it were that simple he asks, ‘why do we still have performance issues?’ He suggests that a strength-based approach is also needed to provide a balance since sustaining effectiveness is equally as difficult to achieve as correcting failures. Focusing on what makes communication and working relationships successful is valuable, just as much as any negative experiences.
In addition, by completing this course you may have developed more confidence in studying online: this style of video-rich learning means that you can easily make connections and apply links between ideas and practice. A similar approach is used on a similar badged course on OpenLearn, BSc (Hons) Sport, Fitness and Coaching., and the
A final likely course outcome is the increased self-awareness of your own communication. This will increase the chance of your participants or colleagues becoming more engaged in what you say and perhaps even increase their and your satisfaction.