7 Summary

The main learning points from this session are:

• Wariness was expressed in the term ‘emotional intelligence’ which has become a haphazard assortment of ideas. Some researchers suggest analysis and understanding of its components separately may be more valuable.
• The importance of emotional regulation was emphasised as contributing to calm, consistent and effective communication.
• Three features of social media communication were identified as a difficulty in crafting messages for multiple audiences, the ‘echo chamber’ phenomenon and its public and potentially searchable nature.
• A balanced approach to reflection that considers strengths and weakness should be employed to help you learn from experience and apply some of your knowledge from the course.

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