Free course

Successful IT systems

Free statement of participation on completion
Successful IT systems
More about this course

Course description

Course content

Course reviews

Information technology (IT) systems are a critical part of our world, in business and the public and voluntary sectors. They are often highly complex and interconnected combinations of technology, organisations and people. Success and failure of IT systems can be seen in many different settings. Many are highly successful; others fail, sometimes spectacularly. This free course focuses on success, to help you understand what is meant by a successful IT system.

Course learning outcomes

After studying this course, you should be able to:

  • understand the nature of success and failure in IT systems
  • understand what makes an IT system successful
  • understand the sociotechnical nature of IT systems, in that they incorporate hardware, software, organisational, social and human components
  • identify different types of stakeholders and apply techniques to elicit the main interactions of stakeholders with systems
  • analyse issues of power and conflict between stakeholder groups in IT systems.

First Published: 04/08/2015

Updated: 07/06/2019

You can start this course right now without signing-up. Click on any of the course content sections below to start at any point in this course.
If you want to be able to track your progress, earn a free Statement of Participation, and access all course quizzes and activities, sign-up.

Course content

Expand all course content

For further information, take a look at our frequently asked questions which may give you the support you need.

Have a question?

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371

TM353_1