11.1.1 What is knowledge management in the WASH sector?

Knowledge management is a set of principles that arose in business organisations in the 1990s, and has been defined as ‘the process of capturing, distributing, and effectively using knowledge’ (Davenport, 1994).

In the WASH sector, knowledge management refers to the processes and behaviours that:

• create new knowledge relevant to WASH aims, policies and procedures
• ensure relevant information is shared within and between the four WASH ministries and with other stakeholders
• enables all actors at all levels to use the knowledge effectively to deliver reliable and sustainable WASH services.