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Hybrid working: digital communication and collaboration
Hybrid working: digital communication and collaboration

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5 Digital text-based communication

The options for digital ‘text-based’ communication to ‘talk’ to each other have rapidly evolved from just relying on emails. There are now many options available that also allow you to use different forms of communication, including video and audio. In this section we focus on ‘text-based’ communication.

Choosing the right written communication channel often depends on the communication you wish to send and whom you are sending it to. In most workplaces you can choose:

  1. Direct and mass emails
  2. Instant messages (e.g. Microsoft Teams chat, Slack, Google Chat, WhatsApp)
  3. Group team/project chat channels.

While we do not focus on digital files in depth within this course, remember they are also a form of text-based communication.

Activity 15 What forms of text-based communication do you use in your organisation?

Timing: 10 minutes

In the previous section you considered what communication channel is best. Review your notes from the activity and focus on those which involve written communication.

Which tools are available within your organisation, and how do you use them?