Coaching others to coach
Coaching others to coach

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

7 Active listening in action

There are three parts to this final section. The three steps that you take in developing a fuller understanding of active listening in action are:

  • Better listening – In the previous section, you saw an example of a poor listener who was working in a career-mentoring role. Now you will see a transformation when active listening skills are applied
  • Active listening summarised – Next you view a figure which contains a fuller description of the three main aspects of active listening: attentive body language, following skills and reflecting skills.
  • Use minimal encouragers – In this final section you read about the small verbal and physical signals that help smooth the flow of conversation.

Collectively these sections are likely to raise your awareness of how you can more genuinely hear what others are communicating.

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371