Coaching others to coach
Coaching others to coach

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

7.2 Active listening summarised

A summary of the key aspects of active listening appears in Figure 8 below. Click on each heading to reveal the summaries.

Following skills – (giving the speaker space to tell their story in their own way)

  • Interested ‘door openers’
  • Minimal verbal encouragement
  • Infrequent, timely and considered questions
  • Alternative silences

Reflecting skills – (Restating the feeling and/or content with understanding and acceptance)

  • Paraphrase (check periodically that you’ve understood)
  • Reflect back feelings and content
  • Summarise the major issues
Active content not displayed. This content requires JavaScript to be enabled.
Figure 8 A summary of the three main elements of active listening
Interactive feature not available in single page view (see it in standard view).

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371