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Hybrid working: organisational development
Hybrid working: organisational development

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8.2 Building a data-driven culture

The digital strategy for Wales Mission 6: data and collaboration, states:

Services are improved by working together, with data and knowledge being used and shared

‘Data underpins everything we do digitally. […] It enables responsive and continuous improvement in public services, supports seamless services, enables digital innovation and automation, and informs good decision making. […] The scale of the data revolution has raised important questions about access to data and how data are used. We must ensure data ethics, transparency and trust are threaded into the actions we take.’

Data and information are central to organisations operating and developing, and are potentially one of their most valuable assets. Data and information allow you to analyse your organisation to make decisions, identify needs, track your workforce’s wellbeing and provide evidence against objectives/targets for both internal and external stakeholders.

For data to be used effectively within an organisation it is sensible to develop a data culture. The figure below shows the five stages of leading to a data-driven culture, where data becomes central across the organisation.

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Figure 31: Five stages towards data driven culture

A good data governance framework must be put in place. Data governance is an essential requirement of any organisation as it provides a foundation for all data management and ensures that organisations have policies and processes in place to meet their legal data responsibilities, such as the General Data Protection Regulation (GDPR). Data governance should be aligned to organisational strategies. The Hybrid Working: Skills for Digital Transformation course explores digital governance in more detail. You can find this course in the Supporting hybrid working in Wales [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] collection.

To develop a data driven culture, managing data and information, especially in hybrid environments, requires clear polices and processes, to ensure that it can be accessed, is stored securely and contains the required metadata to ensure compliance and enable effective business continuity.