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Applying your community engagement skills
Applying your community engagement skills

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11 Innovation

Following on from a recent community meeting at which the ongoing challenges of anti-social behaviour in the flats was discussed, the Superintendent has called her leadership team together to discuss ways of tackling the crisis. The community meeting was quite heated with local community members calling for more resources and a more structured response to what they see as a crisis of anti-social behaviour.

Together with community partners, the police have tried a number of different approaches to tackle the problems. Yet no matter what the police have done, the impact only seems to be short-lived and in some cases the actions taken have simply pushed the anti-social behaviour problems into other communities rather than resolving them altogether.

The Superintendent and her boss, the District Commander, are both clear: new ideas, new thinking, and new approaches are needed, but what will they be and how will they work? And how can things be done both quickly and cost effectively to meet the needs of the local community?

At the end of the meeting the Superintendent has asked you to be in charge of a new innovation team to lead innovation efforts. There will be a follow-up meeting with community leaders in two weeks time and she expects you not only to have assembled a strong team but also to have put in place a plan for developing and implementing innovation approaches to the local problems.

Activity 12 Innovation

As the person in charge of the innovation team, reflect on the following questions and develop thoughts on what you would do.

The Innovation in policing [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] course outlines a number of approaches to innovation. Drawing on that course, which approaches do you think would be most appropriate for addressing the specific challenges encountered in this community, and why?

A key step of the design thinking process outlined in the Innovation in policing course is empathy – putting yourself in the shoes of others to understand their needs, concerns and challenges. How might you put yourself in the shoes of the local community in order to develop policing solutions that work for them, as well as meeting the needs of the police?

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