Business support for small and medium-sized enterprises

This free course, Managing and managing people, will introduce you to the world of management. We will be looking at a range of topics, including what managers do, what skills they require, and how you can develop as a manager.

Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.

What does it mean to be a manager? Being a manager is a complex and challenging activity. This free course, Management: perspective and practice, introduces you to the role of the manager. In this OpenLearn course you’ll look at an array of activities including leadership, human resources, finance, project management, change management, operations management and stakeholder management.

This free course, Introduction to operations management, will introduce you to the role of operations management in organisations, and gives you the opportunity to understand what an operations manager does. It looks at how the role might influence the short- and long-term success of the organisation. It is important to develop a clear understanding of the impact of good and bad operations management practice on the performance of an organisation as a whole.

Life is full of risk. In this free course, Integrated safety, health and environmental management: An introduction, 'risk' describes the probability and consequences of harm or, at worst, disaster. Risk management involves many stakeholders and integrated management systems help to ensure that safety, quality, environmental and business risks are all managed correctly. The course also looks at emergency preparedness, that is, the management of emergencies and disasters.

Do you hate making decisions? Does the ability of others to make snap decisions really frustrate you? This free course will help you understand some of the processes involved in decision making. Attention to the psychology of decision making and the social context in which decisions are made can improve your understanding of others and yourself.

This short course encourages you to look across your organisation, at your place within it and the value you create. It considers how getting different perspectives and widening existing ones within your organisation can enhance commercial awareness.

Ever since the very beginning of humanity, tools have played a pivotal role in who we are and what we do. Tools for recording, processing and communicating information have a time-honoured history – from the clay tokens used in Mesopotamia to mechanical calculating machines. The invention of the digital computer has boosted the scale, speed and reach with which thinking tools extend our natural capabilities. This free course, Digital thinking tools for better decision making, starts by placing thinking tools in their historical context and concludes with an examination of their future. During the course, you’re introduced to a wide variety of digital thinking tools. You will apply these tools in many practical activities and case studies, solving problems that involve finding and evaluating information, performing calculations and drawing reasoned conclusions.

This free badged course, Working in diverse teams, will help you consider your experience of working in teams and the different roles you play in them. It will increase your confidence in marketing this key skill to employers as well improve your ability to perform well in teams you are currently part of.

Welcome to Leadership challenges in turbulent times, a free course offered by the Open University. We are excited to join you on your journey to explore leadership in the turbulent times that we live in.

This free course, Understanding and managing risk, provides an introduction to financial risk management. The processes of risk identification, risk measurement and risk management are explored. The course then goes on to examine reputational risk and operational risk. It concludes with an examination of the subject of behavioural finance and what this can contribute to our understanding of risk taking and risk management.

Recent decades have seen an array of news stories where risk management failings have undermined an organisation and dented the credibility of its management. These failings have led to the demise of some companies – for example Lehman Brothers, World-Com and Enron. Worse than this, in many instances the failings have resulted in deaths and injuries – as with the Piper Alpha oil platform disaster in the North Sea in 1988 or the BP Deepwater Horizon explosion and oil spill in 2010.Successful organisations embed a culture of risk management in all areas of their activities. To achieve this requires effective and practical risk management education. The course particularly benefits all those engaged as risk managers, those seeking to develop their risk management capabilities and those, like board members, who have ultimate responsibility for risks within their organisations. Additionally all those with, or seeking, a career in management in any organisation will benefit from the understanding of risks and how to manage them.

This free course looks at how teams ‘travel’ together on a journey of development. Those journeys are hardly ever smooth. The course encourages you to recognise difference and challenge amongst individuals in the team who are pulling in different directions. It will help you identify where such challenges can be embraced for the benefit of your team and your organisation.

Test your skills of running a supply chain. Can you complete the ordering process, without ending up with too much stock? Your profits and reputation are at stake!

This free course, Business communication: writing a SWOT analysis, is designed to develop your writing skills for business. You will be taken step by step through the process of writing a SWOT analysis, with clear advice on selecting key information from a case study text, making concise notes, choosing an appropriate structure and using language effectively. You will learn how to write a formal report including recommendations, based on a case study analysis of the British company, Brompton Bicycle.

This free course, Effective communication in the workplace, explores the importance of communication as a skill in the workplace. It aims to increase your understanding of communication skills and to help you to consider how your communication could be perceived by others. You'll cover areas such as verbal and non-verbal communication, written communication and using your communication skills to overcome challenging situations.

Marketing communications help to define an organisation's relationship with its customers. This free course, Marketing communications as a strategic function, emphasises the strategic importance of such communication and its long-term effect on consumers. Communication models can act as a predictive guide, but in the end it is important to recognise the autonomy and unpredictability of consumers.

This free course, Marketing in the 21st century, offers a managerial perspective on how to deliver more effective marketing in an organisation, regardless of whether it is based in the private, public or non-profit sector. This is achieved through a variety of learning techniques, including case studies, videos, activities and group discussions. Supporting this learning, students are encouraged to become critical thinkers about both how they undertake their own decisions, as well as how marketing influences our society.

This free course, Personal branding for career success, considers what a personal brand is and whether you currently have one. You’ll look in detail at theories and examples of personal branding, and relevant marketing processes and practices. You’ll identify the values, skills, knowledge and expertise that you want to promote to employers, and consider different ways to build and present your own brand.

Learn about the essential numerical and double-entry skills required for accounting. This free course, Fundamentals of accounting, will explain the fundamental purpose and role of accounting as well as the double-entry rules that are the foundation of all financial records and reports in any modern business.

This free course, Financial accounting and reporting, discusses how accountants act as processors and purveyors of information for decision making and the needs of those who use accounting information. It also looks at the role performed by accountants and notes the need to be aware of relevant regulatory and conceptual frameworks.

Learn about the essential numerical skills required for accounting and bookkeeping. This free course, Introduction to bookkeeping and accounting, explains the fundamental rules of double-entry bookkeeping and how they are used to produce the balance sheet and the profit and loss account.

This free course, Managing my financial journey, explores the history of the financial services industry in the UK and its transformation following the global financial crisis. The institutional landscape following the crisis, recent developments to financial products and the regulation of the industry are examined.

This free course, Challenges in advanced management accounting, focuses on strategic management accounting and selected concepts and techniques. It will help you to successfully navigate mid- to long-term challenges to creating sustainable organisations. This OpenLearn course requires a prior understanding of basic management accounting approaches.

The trailer below explores one aspect that will be covered in the course: the paradox of choice. 

This free online course, Sustainable innovations in enterprises, introduces you to the importance of sustainable innovations, the role it plays in commercial and social enterprises and the importance to society. It explores cases of sustainable innovations in specialist areas – arts and humanities; science, technology and engineering; health & social care. The course also evaluates three methods for measuring the societal impacts of sustainable innovations. Learners are encouraged to reflect on their own experiences of cases where sustainable innovations drive success or failures in enterprises and how the positive impacts on society can be evaluated and sustained.

This free course, Entrepreneurship: from ideas to reality, is about starting and running your own business. Using case studies it will take you through the decisions from generating initial ideas through to deciding what you will do and how to establish your business and grow it. It will guide you through business models, funding options, business types and the influence of location and importantly assessment of your own skills, values and attitudes to risk. It is focused on practical advice from real entrepreneurs, and will signpost learners to where they can find additional support and how they can further develop their own capabilities.

This free course, Introducing the voluntary sector, will guide you through some of the distinctive features and values of the voluntary sector, how organisations are funded and involve volunteers and other ‘stakeholders’ in their work. It will also provide you with knowledge and skills you can apply to your own work or volunteering as well as your everyday life.

This free online course, Working in the voluntary sector, will introduce you to some of the main activities carried out by volunteers and staff, will give you some background on how different organisations work and will provide you with knowledge and skills you can apply to your own work or volunteering, as well as to your every day life.

This free course, Collaborative leadership in voluntary organisations, will help you to reflect on and develop collaborative leadership practices that will make a difference. The course is aimed at people who work within voluntary organisations as paid staff or as volunteers or for people who work regularly with voluntary organisations, such as public sector staff or politicians.