Learning outcomes

After studying this course, you should be able to:

• describe the generic components of the traditional training lifecycle of the training needs analysis, or TNA (sometimes called a training needs assessment), design and development, delivery and evaluation

• critically evaluate the strengths and limitations of the traditional training-based approach, and the main implications of the shift from training to learning

• explain what we mean by coaching and mentoring and how they can support learning

• practise a range of foundation coaching skills.