British Association for Counselling and Psychotherapy

This free course, Business communication: writing a SWOT analysis, is designed to develop your writing skills for business. You will be taken step by step through the process of writing a SWOT analysis, with clear advice on selecting key information from a case study text, making concise notes, choosing an appropriate structure and using ...

Unlock your creative potential with this free course on creativity and innovation. Explore how individual creativity develops, how organisations can foster innovation, and discover strategies to tackle challenges and do things better and differently.

Turn your business ideas into reality with this free course on entrepreneurship. Explore practical steps for starting and growing a business, from developing ideas and choosing a business model to funding, location, and assessing your own skills and risk approach — all illustrated with real-life case studies.

In this free course, Entrepreneurial impressions - reflection, you will be encouraged to unpack your own experiences of, and perceptions about, entrepreneurs and entrepreneurship. You will also take a look at the relevant research evidence on entrepreneurial personality and on the role of informal ties with family and friends. There are still ...

This course introduces projects, what they are, how they come about, responses to problems and planning. It explores the role of key players including the project manager, feasibility studies, decision making and project life cycles.

This free online course, Contemporary issues in managing, introduces three contemporary approaches (managing through organisational culture, managing through internal marketing, and managing through collective leadership). These approaches require you to think critically and challenge ideas and received wisdom.

Learn about the essential numerical and double-entry skills required for accounting. This free course, Fundamentals of accounting, will explain the fundamental purpose and role of accounting as well as the double-entry rules that are the foundation of all financial records and reports in any modern business.

Learn about the essential numerical skills required for accounting and bookkeeping. This free course, Introduction to bookkeeping and accounting, explains the fundamental rules of double-entry bookkeeping and how they are used to produce the balance sheet and the profit and loss account.

This free course, Challenges in advanced management accounting, focuses on strategic management accounting and selected concepts and techniques. It will help you to successfully navigate mid- to long-term challenges to creating sustainable organisations. This OpenLearn course requires a prior understanding of basic management accounting approaches.

Boost your commercial awareness with this free short course. Explore your organisation’s purpose, understand your role within it, and learn how different perspectives can enhance the value you create.

This course introduces you to the legal characteristics of limited companies and how limited companies raise finance through ordinary shares and loan capital. It also introduces the interests of company stakeholders, and looks at three different perspectives on companies and their role in society. Finally, it introduces the formats of ...

Learn about trust in the organisational context. This free course, Developing high trust work relationships, introduces the concept of trust, what it means to you and how it may affect your organisation.

This free course, Conversations and interviews, explores how to ask and answer questions in interviews and conversations.

Does the recruitment and selection process fill you with dread? Discrimination and equal opportunities legislation can make this area feel like a minefield. If you are faced with appointing a new employee then this free course, Human resources: recruitment and selection, will provide a straightforward guide to the process: from writing job ...

This free course, Developing your skills as an HR professional, will help you to develop some of the skills you will need to be effective as an HR professional. You will practise learning reflectively and you will also develop the skills of organising yourself, managing time and stress, and working in teams or groups.

This free course looks at how teams ‘travel’ together on a journey of development. Those journeys are hardly ever smooth. The course encourages you to recognise difference and challenge amongst individuals in the team who are pulling in different directions. It will help you identify where such challenges can be embraced for the benefit of your ...

Boost your commercial awareness with this free short course. Explore your organisation’s purpose, understand your role within it, and learn how different perspectives can enhance the value you create.

Marketing communications help to define an organisation's relationship with its customers. This free course, Marketing communications as a strategic function, emphasises the strategic importance of such communication and its long-term effect on consumers. Communication models can act as a predictive guide, but in the end it is important to ...

This free course, Marketing in the 21st century, offers a managerial perspective on how to deliver more effective marketing in an organisation, regardless of whether it is based in the private, public or non-profit sector. This is achieved through a variety of learning techniques, including case studies, videos, activities and group discussions....

This free course, Stakeholders in marketing and finance, comprises two sections introducing the idea of customers and stakeholders for financial information. It also contains two activities in which learners are asked to relate the ideas discussed to their own work practice.

To succeed in management you need good interpersonal skills, you need to understand how to deal with other people. This free course, The importance of interpersonal skills, will help you gain an awareness of your own skills and understand that an awareness of the interpersonal skills of others can help us enormously in dealing with the work ...

This free course, Understanding management: I'm managing thank you! provides you with a set of ideas for developing your approach to managing your own work what we might call self-management. In order to do this, we will examine some of the key processes of management decision making, such as allocating time, staff, physical and financial ...

This free course, Introduction to operations management, will introduce you to the role of operations management in organisations, and gives you the opportunity to understand what an operations manager does. It looks at how the role might influence the short- and long-term success of the organisation. It is important to develop a clear ...

Discovering development management is a free course that sets out to build up the basic capacities for managing the multiple challenges of development – any development. It rests on the assumption that management is a political and ethical process, a matter of the use of power to bring about desired goals in contexts characterised by conflicts ...

Do you hate making decisions? Does the ability of others to make snap decisions really frustrate you? This free course will help you understand some of the processes involved in decision making. Attention to the psychology of decision making and the social context in which decisions are made can improve your understanding of others and yourself.

Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of ...

This free course, Managing and managing people, will introduce you to the world of management. We will be looking at a range of topics, including what managers do, what skills they require, and how you can develop as a manager.

This free course looks at how teams ‘travel’ together on a journey of development. Those journeys are hardly ever smooth. The course encourages you to recognise difference and challenge amongst individuals in the team who are pulling in different directions. It will help you identify where such challenges can be embraced for the benefit of your ...

Gain an insight into facilitating meetings and discussions in the workplace. In this free course, Facilitating group discussions, you will look at some of the behaviours effective facilitators exhibit. Informative and engaging videos will introduce you to examples of facilitation in practice.

This course provides a good sense for three of the core skills required of an effective coach. Whether or not you recognise the use of a 'coaching approach' in your workplace, you will be able to use the learning in the course to enhance your day-to-day interactions in your workplace.

Learn about trust in the organisational context. This free course, Developing high trust work relationships, introduces the concept of trust, what it means to you and how it may affect your organisation.

This free course, Working in groups and teams, explores team working from start to finish. It looks at how successful teams are created, roles within a team, the life cycle of a team, how to manage conflict within teams and evaluating team performance.

Engagement is a key buzzword in 21st century management. Strategic human resource management rests on the belief that people are the key to achieving competitive advantage. Employees need to be seen as assets to be developed, not costs to be controlled. This free course explores three key themes: employee engagement, employee involvement and ...

The internet of everything (IoE) is the networked connection of people, process, data and things. As more people, data and things come online, we develop processes to harness the vast amounts of information being generated by all these connected people and things. The goal of this free course is to introduce you to fundamental concepts and ...

Many projects are now ‘virtual’, i.e. some or all of the team are located remotely and may be working in different time zones. The project manager needs all the traditional soft skills, and more. This free course, Managing virtual project teams, looks at knowledge and techniques which underpin team selection and then consider the additional ...

This free course, How teams work, provides an introduction to working in virtual project teams by explaining terms and concepts related to teams and to projects. The complexity of the interaction of people and technology is highlighted.

Explore how computing and IT shape our digital world with this free introductory course. Learn how computers work, how data is stored and deleted, and why online safety and data security matter while gaining a deeper understanding of how technology influences the way we live and think.

Protect your digital life with this free course introducing the essentials of cyber security. Learn how to spot online threats, keep your information safe and understand key topics like malware, network security and identity theft — helping you stay secure at home, at work, and beyond.

This free online course, Sustainable innovations in enterprises, introduces you to the importance of sustainable innovations, the role it plays in commercial and social enterprises and the importance to society. It explores cases of sustainable innovations in specialist areas – arts and humanities; science, technology and engineering; health & ...

It is believed that environmental management requires action at all levels and by organisations of all types and sizes. However it is not always clear what we mean by environmental management and the role that organisations do and could play. This free course, explores the different interpretations and viewpoints involved by using system ...

This free course, Understanding your sector, will help you to understand the difference between sectors, industries and professions. It will also help you to gain the inside knowledge to impress in applications and at interviews and to put together an action plan that is tailored to you.

Stand out for the right reasons with this free course on personal branding. Learn how to identify your strengths, showcase your skills authentically, and use the right tools to build a professional image that attracts opportunities - whether you’re advancing in your current role or seeking something new.

This free course, Mastering systems thinking in practice, provides a primer for someone wanting to take the postgraduate qualifications in Systems Thinking in Practice. It will help you develop new ways of thinking about and approaching situations that cross multiple discipline and skill boundaries. You will learn to think more holistically ...