Free course

Working in groups and teams

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This free course, Working in groups and teams, explores team working from start to finish. It looks at how successful teams are created, roles within a team, the life cycle of a team, how to manage conflict within teams and evaluating team performance.

Course learning outcomes

After studying this course, you should be able to:

  • recognise the difference between groups and teams and understand when each is more appropriate
  • understand issues in team constitution (team roles)
  • identify the different stages of team development and how a manager can support the team at each stage
  • understand and identify team processes (inputs, throughputs and outputs) and the manager’s role
  • understand and manage conflict.

First Published: 08/08/2012

Updated: 12/06/2019

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Course content

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