ANEETA: Yes, Hasan. There are a few good tips to ensure that we can keep people safe when we’re working with our beneficiaries. We should, for example, ask our beneficiary group how would they like to complain? Who would they complain to? What behaviour
they would consider appropriate or inappropriate, and we can use this information for our code of conduct and how they would like the organisation to respond. Using this participatory approach will encourage your organisation to develop a complaints
response mechanism that will be trusted and used by your beneficiary group.
Hasan likes the idea of promoting a CRM to communities but would like to know what else to think about.
Watch the video above to learn more about using a participatory approach when developing a CRM in communities.
